Important Information
Policies
To help make your stay at DoubleTree By Hilton Montgomery Downtown in Montgomery as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-in begins at 4:00 PM, check-out is by 11:00 AM, and the primary guest must be at least 21 years old.
Check-In and Check-Out
Check-in at DoubleTree By Hilton Montgomery Downtown begins at 4:00 PM, and check-out is by 11:00 AM. The front desk operates around the clock, but early arrival and late departure arrangements remain subject to availability and any applicable conditions. Guests arriving unusually late should communicate their arrival plans in advance.
Minimum Age and Identification
The primary guest checking in must be at least 21 years old. A valid government-issued photo ID may be required, together with an accepted payment method. The name on the reservation should correspond with the guest completing check-in.
Deposits and Payment
A deposit or payment authorization may be required for incidental charges. The amount and method of collection should be confirmed with the property or reviewed in the reservation conditions, since the available sources do not consistently establish a single current deposit amount. Any applicable hold or refundable deposit is subject to the hotel's payment and refund procedures.
Cancellation and Prepayment
Cancellation and prepayment conditions vary according to the room rate and booking arrangement. Some rates allow cancellation before a specified deadline, while others may be non-refundable or carry a charge if canceled after the permitted period. The exact deadline and any applicable penalty are stated in the selected reservation conditions.
Smoking Policy
The hotel is a non-smoking property, and smoking rooms are not available. Guests should follow the property's designated rules regarding smoking in outdoor areas.
Pet Policy
Pets are allowed subject to restrictions. The property's current information identifies a maximum weight of 50 pounds and a non-refundable charge per stay. Additional restrictions may apply to the number, size, or type of pets, and service animals are accommodated according to applicable requirements.
Parking Policy
Private self-parking is available on site for an additional daily charge. Secured and covered parking options are listed, along with in-and-out privileges. Valet parking is not available. Guests requiring accessible parking or electric vehicle charging should confirm the appropriate arrangements before arrival.
Breakfast Policy
Breakfast is available, but it is not automatically included with every reservation. Some room rates include breakfast, while others require a separate charge. The selected rate determines the applicable arrangement.
Children and Extra Beds
Children are welcome at the property. Occupancy limits and the availability of cribs or additional bedding depend on the room category and the hotel's current arrangements. The reservation should reflect the correct number and ages of all guests, and any required crib or bedding request should be confirmed before arrival.
Accessibility
Accessible guestrooms and common-area facilities are available. Guests requiring a particular bathroom configuration, roll-in shower, hearing-accessible equipment, or other accessibility feature should select an appropriate room category and confirm the required arrangements in advance.
Renovation Notice
Published property notices identify general renovation work during 2026 and guest-room renovations scheduled from June 25, 2026, through May 31, 2027. Renovation activity may affect certain areas, room availability, or the guest experience during this period. The current status of the work should be checked for the intended travel dates.